Title: Product Advisor & Customer Support (Fresher Friendly)
Location:
Kochi, Kerala
Experience:
0 - 2 Years (Freshers Welcome)
Employment Type:
Full-Time
Work Timing:
Day Shift
Job Category:
Customer Support / Sales / Product Guidance
About the Role
We are seeking enthusiastic and motivated
Product Advisors & Customer Support Executives
to join our team in Kochi. This dual-role position focuses on assisting customers, delivering excellent product knowledge, and providing end-to-end support to ensure customer satisfaction and growth.
Key Responsibilities Product Advisor Duties
Engage with customers (walk-in, call, chat) and provide detailed product information.
Understand customer needs and recommend suitable products and solutions.
Support sales efforts by guiding customers through features, specifications, and benefits.
Assist with promotional activities and product demonstrations.
Maintain updated knowledge of product offerings and marketing materials.
Enter customer interactions and follow-up actions into CRM or internal systems. Trabajo.org
Customer Support Duties
Respond to customer inquiries via phone, email, live chat, and social channels.
Answer questions about products, services, policies, orders, and returns.
Identify and resolve customer issues with empathy, patience, and professionalism.
Log customer interactions accurately in CRM and maintain records.
Work with internal teams to escalate and resolve complex concerns quickly.
Gather and share customer feedback to improve product/service quality.