Job Description

:

Role : Customer Support Officer - BPO
Location : Mangalore
Who are we looking for?
xefx82xb7 Graduate individuals with excellent communication skills and minimum 1 year of experience in BPO/ Customer Service industry
xefx82xb7 Analytical skills
Technical Skills:
xefx82xb7 Operating the computer- Intermediate
xefx82xb7 MS Office - Intermediate
xefx82xb7 Avaya/Phone Operating skills xe2x80x93 Beginner
xefx82xb7 Fluent in Spoken and written English with effective Business Communication
xefx82xb7 Communication in neutral accent over phone
xefx82xb7 Active listening and probing skills
xefx82xb7 Basic knowledge of Insurance
xefx82xb7 Typing Speed 30 WPM
Process Skills:
xefx82xb7 Respond to customer queries via inbound/outbound calls and emails within defined SLAxe2x80x99s
xefx82xb7 Record interaction using client system with proper classification
xefx82xb7 Refer Knowledge base and perform task as per defined process
xefx82xb7 Follow up and closure of interactions to ensure customer satisfaction
xefx82xb7 Passionate about customer service
xefx82xb7 Comfortable with Rotational shifts, extended working hours and weekly offs.
xefx82xb7 Candidate should clear the V&A and online typing tests
Behavioral Skills :
xefx82xb7 Positive energy
xefx82xb7 Positive attitude
xefx82xb7 Self learner
Qualification:
xefx82xb7 Any Graduate, Freshers can apply
Whatxe2x80x99s in for you?
xefx82xb7 At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
xefx82xb7 With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
xefx82xb7 You get an open and transparent culture along with freedom to experimentation and innovation
Who are we?
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
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Skills:
PRIMARY COMPETENCY : Insurance PRIMARY SKILL : Insurance-Basic communication ( Written & Spoken) PRIMARY SKILL PERCENTAGE : 100
About Company:
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.