Job Description

Job Title: Customer Support Executive

Location: Bangalore, India (Sarjapur / Marathahalli Area)

:

We are seeking a dynamic and experienced Customer Support Executive to join our team in Bangalore. The ideal candidate will have a strong background in inbound and outbound sales, international customer support, and managing High Net Worth Individual (HNI) clients. This role requires excellent communication skills, a customer-centric approach, and the ability to handle complex client requirements with professionalism and efficiency.

Key Responsibilities:

- Handle inbound and outbound sales calls to engage and support customers effectively.

- Provide exceptional international customer support, addressing queries and resolving issues promptly.

- Manage and nurture relationships with High Net Worth Individual (HNI) clients, ensuring personalized service and satisfaction.

- Understand customer needs and offer appropriate solutions to enhance customer experience and drive sales.

- Maintain accurate records of customer interactions, transactions, and feedback.

- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.

- Identify opportunities for upselling and cross-selling products or services.

- Stay updated with product knowledge, industry trends, and customer service best practices.

- Handle escalations and complex customer issues with tact and professionalism.

Shift Timings:

- Shift 1: 6:00 AM to 3:00 PM

- Shift 2: 3:00 PM to 12:00 AM

Additional Benefits:

- Meals provided during shifts.
- Transportation facility: Pickup available at 6:00 AM or 12:00 AM.
- Location: Bangalore Sarjapur / Marathahalli.

Qualifications and Skills:

- Proven experience in inbound and outbound sales, preferably in an international customer support environment.

- Experience in managing HNI clients is highly desirable.

- Excellent verbal and written communication skills in English.

- Strong interpersonal and relationship-building skills.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Proficient in using CRM software and MS Office applications.

- Customer-focused mindset with problem-solving abilities.

- Flexibility to work in assigned shifts.

Education:

- Bachelor's degree in Business, Marketing, Communications, or a related field preferred.

What We Offer:

- Competitive salary and performance-based incentives.

- Opportunity to work with a diverse and international client base.

- Professional growth and development opportunities.

- Supportive and collaborative work environment.

- Meals and transportation facilities as mentioned.

If you are passionate about delivering excellent customer service and have the skills to manage high-value clients, we would love to hear from you. Apply now to be a part of our growing team in Bangalore!

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

Food provided * Provident Fund