Customer Support Officer (cso)

Year    KL, IN, India

Job Description



We are hiring a

Customer Support Officer

to manage customer coordination, documentation, loan profiling, and bank follow-ups. The role involves end-to-end case handling from lead calling to bank disbursement.

Key Responsibilities



Handle primary & secondary customer calls and explain group formation. Create WhatsApp groups, share call records, and send document checklists. Collect, rename, sort, and upload customer documents. Prepare and update customer profiles, credit & financial analysis. Coordinate with banks for login, PD, legal, valuation, sanction & disbursement. Inform customers about loan sanction details and agreement signing. Maintain daily case updates in the Profit Centre. Follow up with customers, banks, legal officers, and internal teams. Train new joiners and assist team leads when required.
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement
Work Location: In person

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Job Detail

  • Job Id
    JD5015555
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    KL, IN, India
  • Education
    Not mentioned
  • Experience
    Year