Job Description

Job Title: Nutrition Expert - Customer Support

Location

: Mahipalpur, Delhi

Working Hours

: Monday to Saturday - 9:00 - 6:00 PM ( 2nd & 4th Saturday off )

About Us

At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a

Nutrition Expert

to join our customer support team and provide expert guidance to our customers.

Role Overview

We are seeking an experienced

Nutrition Expert

with a strong knowledge of

dietary supplements and nutrition

to manage customer support interactions. In this role, you'll be responsible for

responding to customer inquiries

, providing

expert advice on supplements

, and helping guide customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a strong understanding of nutritional science, and the ability to communicate effectively with customers.

Key Responsibilities

Customer Support Management

Respond to customer inquiries across

chats

,

emails

, and

social media platforms

regarding supplements, nutrition, and product usage. Provide

clear, accurate, and helpful guidance

to customers on how our products can support their specific health goals. Troubleshoot customer concerns related to products, orders, and other service inquiries.

Follow up

with customers to ensure satisfaction and resolve any ongoing issues.

Nutrition Expertise

Use your

nutrition knowledge

to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.). Educate customers on the benefits, ingredients, and proper usage of various products. Stay updated on the latest research and trends in the

nutrition and wellness

space, particularly related to

dietary supplements

.

Collaboration & Support

Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately. Contribute to

creating FAQs, blog posts, and educational materials

for customers. Share insights from customer feedback to improve our product offerings and customer experience.

Qualifications & Requirements

Bachelor's or Master's degree

in

Nutrition

,

Dietetics

, or a related field. 2+ years of experience in

nutrition counseling

,

customer support

, or a similar role. Strong understanding of

dietary supplements

,

nutrition science

, and

wellness products

. Excellent

communication skills

(both written and verbal) with a customer-centric approach. Ability to

manage multiple customer inquiries

while maintaining a high level of accuracy and care. Proficiency in using

customer support software

(e.g., Zendesk, Freshdesk, etc.) and

basic office tools

(email, chat).

Preferred Skills

Certifications in Nutrition

, Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.) Previous experience with

e-commerce platforms

and handling online customer support. Ability to

work in a fast-paced environment

and manage customer expectations effectively.

Passion for wellness

, fitness, and maintaining a healthy lifestyle.

What We Offer

Opportunity to be part of a growing brand in the health and wellness industry. Collaborative, innovative, and dynamic team environment. Competitive salary and benefits package.

Opportunities for professional growth

and development in the field of nutrition.

To Apply

Please send your updated resume, along with a brief cover letter explaining your interest in the role and why you're a good fit, to

hr@thescienceofgoodhealth.com

.

Subject

: Application for Nutrition Expert - Customer Support

Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Schedule:

Day shift Morning shift
Work Location: In person

Speak with the employer

+91 9546685064