: Monday to Saturday - 9:00 - 6:00 PM ( 2nd & 4th Saturday off )
About Us
At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a
Nutrition Expert
to join our customer support team and provide expert guidance to our customers.
Role Overview
We are seeking an experienced
Nutrition Expert
with a strong knowledge of
dietary supplements and nutrition
to manage customer support interactions. In this role, you'll be responsible for
responding to customer inquiries
, providing
expert advice on supplements
, and helping guide customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a strong understanding of nutritional science, and the ability to communicate effectively with customers.
Key Responsibilities
Customer Support Management
Respond to customer inquiries across
chats
,
emails
, and
social media platforms
regarding supplements, nutrition, and product usage.
Provide
clear, accurate, and helpful guidance
to customers on how our products can support their specific health goals.
Troubleshoot customer concerns related to products, orders, and other service inquiries.
Follow up
with customers to ensure satisfaction and resolve any ongoing issues.
Nutrition Expertise
Use your
nutrition knowledge
to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.).
Educate customers on the benefits, ingredients, and proper usage of various products.
Stay updated on the latest research and trends in the
nutrition and wellness
space, particularly related to
dietary supplements
.
Collaboration & Support
Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately.
Contribute to
creating FAQs, blog posts, and educational materials
for customers.
Share insights from customer feedback to improve our product offerings and customer experience.
Qualifications & Requirements
Bachelor's or Master's degree
in
Nutrition
,
Dietetics
, or a related field.
2+ years of experience in
nutrition counseling
,
customer support
, or a similar role.
Strong understanding of
dietary supplements
,
nutrition science
, and
wellness products
.
Excellent
communication skills
(both written and verbal) with a customer-centric approach.
Ability to
manage multiple customer inquiries
while maintaining a high level of accuracy and care.
Proficiency in using
customer support software
(e.g., Zendesk, Freshdesk, etc.) and
basic office tools
(email, chat).
Preferred Skills
Certifications in Nutrition
, Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.)
Previous experience with
e-commerce platforms
and handling online customer support.
Ability to
work in a fast-paced environment
and manage customer expectations effectively.
Passion for wellness
, fitness, and maintaining a healthy lifestyle.
What We Offer
Opportunity to be part of a growing brand in the health and wellness industry.
Collaborative, innovative, and dynamic team environment.
Competitive salary and benefits package.
Opportunities for professional growth
and development in the field of nutrition.
To Apply
Please send your updated resume, along with a brief cover letter explaining your interest in the role and why you're a good fit, to
hr@thescienceofgoodhealth.com
.
Subject
: Application for Nutrition Expert - Customer Support
Job Type: Full-time
Pay: ?30,000.00 - ?40,000.00 per month
Schedule:
Day shift
Morning shift
Work Location: In person
Speak with the employer
+91 9546685064
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