Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology,consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future. Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative We are looking for smart professionals with a great attitude to make every single client interaction delightful.
Your Impact as a Customer Service Representative
Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
Maintain Internal & Client level delivery quality on calls, chats & email conversations
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Identify, share and support operational improvements
Education
Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
Undergraduate (Except pursuing any regular course/technical course, pursuing course with
specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)

You bring knowledge & expertise Required Experience

Experience 0- 2 yrs
Excellent communication skills
Should be flexible to work in rotational shifts

Proficient in computer usage and Basic knowledge on MS Office
Defined career roadmap which offers growth opportunities
Performance based incentive program**
Investment in talent development and skills enhancement
Work life balance with 5 day work week
Collaborative environment with best in class professionals
Focus on colleague engagement and fun@work
Depends on Process/Client alignment

LOCATION GURGAON & NOIDA

Other Details Keywords: Customer Support
Industry: BPO/ITES
Employement Type: PERMANENT
Education: MBA/ PGDMr r r r r r r BBA/ BBM/ BBS
Industry: Consulting Services

Skills Required