Job Description

Role: Customer Support (Email and Chat Support)
Experience: 1-6 Years
Location: Mumbai, Andheri
Notice Period: Immediate to 30 Days
About your role: * You have exceptional organisational and time management skills, the ability to perform smoothly and consistently in a fast-paced environment.

• You are a detail-oriented perfectionist who loves to take on a complex task and gets it done, every time.
• You are passionate about technology and social impact and want to help build a business that delivers a meaningful difference to society.
• You are incredibly organised, and hands-on You are resilient, empathetic, collaborative and self-motivated. You have experience in a customer or client facing environment.
• You delight in solving problems and going above and beyond to treat customers fairly and leave them feeling valued.
• You enjoy interacting with customers daily, both over the live chat and by email
• You have an upbeat approach and can think on your feet.
• You have excellent communication skills and can present complex details, concepts and information in an easy to-understand format
• You have an intermediate knowledge of Google Sheets and Excel and able to Manipulate data.

Responsibilities: * Take responsibility for regulatory communications, ensuring they are sent out promptly and meet all requirements.

• Provide additional support with our ongoing customer inbound and outbound contact, picking up emails and calls as required.
• Support the Customer Service Manager in the development of customer service.
• Provide support to the London customer operations team including administrative tasks.
• Producing monthly and weekly reports in Google Sheets and Excel Analysing bank details Quality audits and control checks on regulatory processes Supporting customer service enquiries

Why should you apply?
A challenging role that will help fast-track your learning curve.
A flexible environment that allows you to work and independently.
Work in a fast-paced consulting organization.
Get an opportunity to work with the core development team and enhance your technical skills.
About CIEL HR:
CIEL HR marks the return of HR visionaries to the HR Services industry, powered by technology and analytics. The Founders of Ma Foi, the pioneer of the HR services sector in India, along with some of the finest brains in the HR Services Industry have envisioned and built the firm, CIEL HR, to deliver the full range of Recruiting services from Executive Search, Recruitment Process Outsourcing and Staffing Permanent as well as Temporary roles through its offices in India and Middle East.
Advanced data sciences and analytics have been applied by the in-house technology team to build a unique IT system for CIEL HR that helps us find the most suitable candidates in the shortest possible time.
Website:
If you think this role is aligned with your career, kindly write me an email along with your updated CV at vanshika.sharma@cielhr.com