Job Description

Location:

Pune

Experience:

15 to 25 year(s)

:

Responsible for leading the Industrial Segment Service leadership team to achieve the following objectives:


Improve overall customer experience. Conduct NPS surveys and drive improvement projects based on identified gaps to enhance customer satisfaction. Work closely with the Sales team to design and launch segment-specific service initiatives. Drive projects aimed at improving customer experience across Pre-Sales, Sales, and Service functions. Deploy Warranty and Service Policies aligned with key account requirements. Finalize the self-service OEM policy and ensure smooth deployment for OEM customers. Launch initiatives to improve service response time and overall service quality. * Act as an enabler for the Industrial Segment.