Job Description

Customer Support Executive (Data Management)

Location:

Lower Parel / Andheri

Salary:

?15,000 - ?18,000 per month

We are seeking a

proactive and detail-oriented Customer Support Executive

to join our growing team. The ideal candidate will possess excellent communication skills, strong knowledge of

Microsoft Excel

, and the ability to handle

customer queries efficiently

. This role combines

customer support

with

data management and MIS assistance

, ensuring seamless operations across departments.

Key ResponsibilitiesCustomer Support & Issue Resolution

Guide customers on understanding, updating, and adding insurance policies. Resolve queries related to

policies, health insurance, medications, and reimbursements.

Identify and analyze technical issues; coordinate with relevant departments for resolution. Handle diagnosis-related concerns such as

doctor availability

and

location mismatches.

Provide

timely and professional support

via calls, emails, and in-person interactions.

MIS & Data Management

Create and maintain

dashboards and performance reports

on a weekly basis. Collaborate with internal teams to

track and analyze operational data.

Clean, validate, and manage

large datasets to ensure accuracy and consistency. Use

advanced Excel functions

(VLOOKUP, Pivot Tables, etc.) for data analysis. Support management in decision-making through

accurate and actionable data insights.

Requirements

Bachelor's degree

in any field.

0-3 years

of experience in customer service (healthcare or insurance preferred).

Proficiency in Microsoft Excel and Outlook.

Excellent

verbal and written communication

skills. Strong

attention to detail

and a

problem-solving mindset.

Ability to

multitask

and manage priorities effectively.

Contact Information

Email:

recruiter26@watchyourhealth.com or 7400103739

Job Type: Permanent

Benefits:

Provident Fund
Work Location: In person

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Provident Fund
Work Location: In person