Job Description

Location:

Pune

Experience:

12 to 20 year(s)

:

Responsible for Business Revenue & Service Solutions Revenue business for the Zone Owning up P&L responsibility for the zone Increase Spares Market Share for the Zone Ensure Spare Parts availability at all Service Touch Points & Maintain First Pick availability of 96% + for the zone Reduction in Number of EDO's in Zone Drive for Increasing Customer Under fold / Assured Retention through AMC drive for sustainable Spares & Service revenue in the zone Develop & Improve on allied Service Business Revenue in the zone Retain existing After Sales business through KOEL AMC from Corporate , Institutional & Telcom Customers and improve under fold customer under this segment for KOEL AMC Improve Service Reach through Service Outlets at all market center in Zone Ensure sustainability & Viability of Channel ( Service Dealers ) in the zone. AMC Business - Bandhan / Dealer AMC Sales and counts as per targets Supporting in achieving the Service Quality SLAs as per targets for the zone Drive Customer Connect activities in the field Grooming Team for their overall development , Productivity , efficiency & customer Service & long term service retention * Creating succession pool Achievement of Customer Delight Index & Customer Retention Index as per decided targets for the zone Support Service Team for Improving the service penetration & Service Market Share in the zone.