Job Description

Handle all inbound and outbound communication with customer

Receive, record and resolve inbound emails,chat and phone calls

Gather client requests in a clear and concise manner, execute the requests in a timely and process oriented manner

Investigate, identify issue type and use call scripts to resolve customer queries proactively and within time frame

Maintain complete ownership of issue resolution within pre-established timelines with the customer

Follow all the processes laid down and ensure compliance at all times

Ensure delivery on KPIs (SLA & Customer Satisfaction)

Contribute to process and product improvements through tangible suggestions

Graduation mandatory

Must have Excellent Verbal and written English skills

Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers

Minimum 0-2 years experience of Technical Customer Support - email, hosting & Domains, troubleshooting / diagnostics required.

Ability to quickly grasp knowledge of product functionality

Self motivated, detail-oriented and organized work orientation. Must operate with a sense of urgency.

Excellent analytical, problem solving skills

Able to work independently and efficiently to meet deadlines

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,274.44 per month

Schedule:

Day shift Rotational shift
Work Location: In person

Speak with the employer