Based on previous compensation and performance in the interview
Role Overview
We are a boutique overseas education consultancy based in Mumbai, specializing in personalized counselling for students aspiring to pursue higher education in the UK, Ireland, Australia, the US, and Germany. Our services include admission and application guidance, student visas, accommodation assistance, and end-to-end support for families.
We are seeking a
Senior Officer - Student Success
to manage and maintain client (student) relationships and ensure exceptional customer service and support throughout their journey. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for helping students achieve their educational goals.
Key Responsibilities
Serve as the primary point of contact for students, responding promptly to inquiries and guiding them throughout their journey.
Build and maintain strong relationships with students, ensuring high levels of customer service and satisfaction.
Collaborate with team members to deliver outstanding support and maintain client satisfaction.
Coordinate with partners, associates, and university representatives to ensure students receive all necessary documentation and information.
Maintain accurate records of client interactions and activities using the CRM system.
Stay updated on industry trends and regulatory changes that may affect clients.
Qualifications & Skills
Bachelor's degree in business, marketing, commerce, or a related field
Minimum 2 years of full-time work experience, preferably in customer service (voice) or sales roles
Excellent verbal communication skills in English and Hindi (knowledge of additional local languages is a plus)
Ability to work independently, manage multiple priorities, and meet deadlines
Confident, proactive, empathetic, and persuasive
Strong passion for the education sector and a genuine interest in helping students
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
Speak with the employer
+91 9920501089
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