We are looking for a Customer Support Representative to assist our customers with questions, concerns, and product or service issues. The ideal candidate is a problem-solver who is passionate about delivering excellent customer experiences and capable of handling a high volume of inquiries across multiple channels (email, phone, chat, social media).
Key Responsibilities:
Respond to customer inquiries promptly and professionally via email, phone, live chat, and social media.
Provide accurate, valid, and complete information by using the right methods/tools.
Resolve product or service problems by clarifying the customer's complaint and determining the best solution.
Follow up with customers to ensure issues are resolved to their satisfaction.
Maintain records of customer interactions, process customer accounts, and file documents.
Escalate unresolved issues to the appropriate internal teams.
Stay up to date on product knowledge, system updates, and support best practices.
Identify opportunities to improve customer service processes and recommend solutions.
Qualifications & Skills:
High school diploma or equivalent; college degree preferred.
Proven customer support experience or experience as a client service representative.
Excellent communication and interpersonal skills.
Strong problem-solving skills and attention to detail.
Ability to stay calm under pressure and handle challenging situations with empathy.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
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Working Hours & Benefits:
[Specify working hours, including shifts if applicable]
[List benefits such as health insurance, PTO, employee discounts, etc.]
Job Type: Full-time
Pay: ?12,000.00 - ?14,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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