Job Description

CMG Manager Operations (Customer Management Group)

Responsibilities -

? Complaint resolution and vendor management skills.

? Customer relationship management skills.

? End to end implementation of Next Products.

? Complete ownership of Complaint resolution.

? Ensuring collections of dues from assigned schools.

? Ability to Lead/Motivate and Coach the Team.

? Efficient Vendor Management Skills.

? Should manage CRM (Implementation Section, Complaint Section, Timesheet Entry

Module &

? Report, Usage Data Report, Claims & Imprest Section, Preventive Maintenance

Report)

? Should conduct PM audit as per the process set for Manager - CMG

? Should plan collection and complaints/installation at the end and beginning of every

day.

? Should ensure TAT on all installations and support activities.

? Need to Adhere to the KRA's.
Responsibilities -

? Responsible for ERP Implementation.

?

Responsible for Training on NLP/ERP and Teach Next/Digital classes/Computer Curriculum,

should impart quality training to customer/internal team.

? Responsible to ensure timely payment from assigned school.

? Should follow the ERP Implementation process "Site Survey" till "Completed" covering all

phases Responsible for satisfactory customer experience in Next Product.

? Should plan collection and complaint/installation at the end and beginning of everyday.

? Should pay attention in kick-off meeting and put clear understanding on

the customer expectation before gives "OPS Go Ahead" for ERP Implementation.

? Should actively be involved in First Time Resolution (FTR) on all ERP complaint registered

in CRM by internal and external customers.

? Ensure optimum usage of Next NLP/Products. Need to Adhere to the KRA's.

? Account Manager / ERP Implementation (School ERP)

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Food provided
Schedule:

Day shift Morning shift
Work Location: In person