Job Description

CMG Manager Operations (Customer Management Group)

Responsibilities -


Complaint resolution and vendor management skills.


Customer relationship management skills.


End to end implementation of Next Products.


Complete ownership of Complaint resolution.


Ensuring collections of dues from assigned schools.


Ability to Lead/Motivate and Coach the Team.


Efficient Vendor Management Skills.


Should manage CRM (Implementation Section, Complaint Section, Timesheet Entry

Module &


Report, Usage Data Report, Claims & Imprest Section, Preventive Maintenance

Report)


Should conduct PM audit as per the process set for Manager - CMG


Should plan collection and complaints/installation at the end and beginning of every

day.


Should ensure TAT on all installations and support activities.


Need to Adhere to the KRA's.
Responsibilities -


Responsible for ERP Implementation.




Responsible for Training on NLP/ERP and Teach Next/Digital classes/Computer Curriculum,

should impart quality training to customer/internal team.


Responsible to ensure timely payment from assigned school.


Should follow the ERP Implementation process "Site Survey" till "Completed" covering all

phases Responsible for satisfactory customer experience in Next Product.


Should plan collection and complaint/installation at the end and beginning of everyday.


Should pay attention in kick-off meeting and put clear understanding on

the customer expectation before gives "OPS Go Ahead" for ERP Implementation.


Should actively be involved in First Time Resolution (FTR) on all ERP complaint registered

in CRM by internal and external customers.


Ensure optimum usage of Next NLP/Products. Need to Adhere to the KRA's.


Account Manager / ERP Implementation (School ERP)

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Food provided
Schedule:

Day shift Morning shift
Work Location: In person