Job Description

Company:

Hoora Technologies Pvt. Ltd.

Location:

In-person

Employment Type:

Full-time | Permanent

Experience Required:

3-4 Years

Overview:

At

Hoora Technologies Pvt. Ltd.

, customer experience is at the core of everything we do. We are looking for a proactive and experienced

Senior Customer Support Manager

who can lead customer care operations, manage teams, handle escalations, and continuously improve service quality.

This role is ideal for someone who thrives in a fast-paced environment and has strong leadership, communication, and problem-solving skills.

Key Responsibilities:

Team Management

Lead, mentor, and develop a team of customer support representatives Ensure high performance, accountability, and job satisfaction within the team

Operations & Call Management

Oversee daily customer support operations and workflows Supervise incoming calls and ensure timely resolution of customer queries Ensure efficient use of resources and adherence to service standards

Customer Engagement & Escalation Handling

Build strong, long-term relationships with customers Handle escalated customer concerns and ensure a positive experience Follow up on issues until complete resolution and customer satisfaction

Process Improvement & Reporting

Identify gaps and opportunities to enhance customer support processes Implement solutions to improve service quality and customer satisfaction Monitor support metrics, analyze performance, and share reports with senior management

Training & Development

Conduct onboarding training for new hires Provide ongoing training and coaching to enhance team skills and knowledge

Qualifications & Skills

Bachelor's degree in Business, Communications, or a related field 3-4 years of experience in customer support or customer service management roles Excellent communication, leadership, and interpersonal skills Strong problem-solving abilities with a customer-first mindset Proficiency in customer support tools, CRM systems, and call-handling processes Ability to multitask, manage priorities, and work effectively under pressure Comfortable working in a fast-paced, shift-based environment

Additional Requirements

Laptop and Mobile Phone (Mandatory)

Willingness to work in shifts Fluency in

English, Hindi, and Marathi

(additional languages are a plus)

What We Offer

Flexible work schedule
Growth-oriented work environment
Opportunity to lead and grow with a dynamic organization

How to Apply:

Interested candidates are invited to share their

resume and a brief cover letter

at:

shyamli@hoora.me

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Flexible schedule Provident Fund
Work Location: In person