Job Description

Job Title:

Female Customer Support Manager - Tamil Speaking

Location:

Work from Home (with 2 days per week from office - [bangalore)

Job Type:

Full-Time

About the Role:

We are hiring a

female Customer Support Manager

who is fluent in

Tamil

, to lead and manage our support team. This role involves supervising support executives, ensuring top-quality service, solving escalated issues, and improving customer satisfaction. The position offers

remote work flexibility

, with

2 days per week required in the office

for team coordination and performance reviews.

Key Responsibilities:

Lead, train, and support the customer support team Handle escalated user complaints with empathy and efficiency Ensure timely resolution of support tickets and call quality Monitor daily performance metrics (response time, satisfaction, etc.) Conduct weekly reviews and share improvement plans Collaborate with tech, product, and operations teams Maintain a professional, friendly, and respectful support culture

Requirements:

Female candidates only

Fluency in

Tamil

(English speaking is a plus) Minimum

2-3 years of experience

in customer support or team management Strong leadership, communication, and problem-solving skills Comfortable using CRM tools, dashboards, and support software Must be available to

work from the office 2 days/week

Preferred Qualifications:

Graduate in any discipline Experience managing voice-based support teams Understanding of app-based services or consumer tech platforms

Perks & Benefits:

Flexible WFH with structured team collaboration Competitive salary with monthly performance incentives Professional development and leadership growth opportunities Supportive and women-friendly work environment
Job Types: Full-time, Fresher

Pay: ?14,525.93 - ?25,000.00 per month

Work Location: Remote