Provide technical assistance to customers via mail, phone, or virtual meetings.
Coordinate machine installations and commissioning, supporting field engineers.
Handle all spares-related activities and documentation.
Manage customer feedback post-installation and for chargeable visits.
Plan and schedule AMC visits, installation visits, and chargeable service calls.
Maintain daily reports: engineer visits, work updates, and site feedback.
Prepare and share chargeable visit summaries and service reports with clients.
Track and update engineer availability and dispatch details for timely site visits.
Ensure all site videos are updated in the Maharshi cloud.
Coordinate with HODs and internal departments for new machine queries and service support.
Reply to all machine-related emails and feedback from clients.
Suggest improvements in product, performance, quality, and aesthetics based on field insights.
Monitor corrective and preventive action plans.
Submit machine installation prerequisite forms and feedback reports to clients.
Report engineer visit details to HR regularly.
Job Type: Full-time
Pay: ?800,000.00 - ?1,200,000.00 per year
Work Location: In person
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