Lead and manage the customer support team (chat, email, calls, social media).
Develop customer service policies and procedures to improve efficiency.
Handle escalated customer queries and resolve complaints effectively.
Monitor customer satisfaction (CSAT, NPS, response time, resolution rate).
Train and mentor support team members to maintain service quality.
Coordinate with logistics, operations, and sales teams for smooth order fulfillment.
Analyze customer feedback and prepare monthly reports for management.
Identify areas for process improvement and implement new tools/solutions.
Ensure consistent brand voice and positive customer interactions.
Interested Candidate can share their CV on 9586412682/ hrsockscarving@gmail.com
Job Type: Full-time
Pay: ?20,000.00 - ?30,000.00 per month
Work Location: In person
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