who can lead, guide, and manage the calling team effectively. The ideal candidate will ensure smooth operations, high performance, and achievement of daily/weekly targets while maintaining team motivation and quality standards.
Key Responsibilities:
Supervise and monitor the daily activities of the calling team.
Assign targets, track performance, and ensure timely follow-ups with clients/customers.
Conduct regular training and performance reviews to improve team efficiency.
Maintain call quality standards and ensure accurate data entry in CRM systems.
Resolve escalated issues from callers or customers efficiently.
Prepare daily, weekly, and monthly performance reports.
Coordinate with HR and Operations for staffing, attendance, and scheduling needs.
Motivate and guide team members to achieve sales and service goals.
Required Skills & Qualifications:
Graduate (any stream); MBA or equivalent preferred.
Minimum
2-4 years
of experience in a calling/telecalling or customer service team leadership role.
Strong communication and interpersonal skills.
Excellent team management and problem-solving abilities.
Proficiency in MS Excel and CRM tools.
Ability to work under pressure and meet deadlines.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
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