Job Description

Job Summary:

We are looking for a polished and customer-centric

Customer Support Executive

to join our luxury automotive team. The ideal candidate will be responsible for handling customer interactions, addressing service and support queries, and ensuring a premium experience in line with the brand's high standards.

Key Responsibilities:

Serve as the first point of contact for walk-in, phone, and email inquiries. Handle customer concerns regarding service, delivery, appointments, and complaints professionally and promptly. Coordinate with the service and sales teams to ensure smooth customer communication. Schedule appointments for vehicle service, test drives, and deliveries. Follow up with customers post-service and post-sales to gather feedback and ensure satisfaction. Maintain customer records in CRM software and update logs regularly. Assist in warranty processing, service reminders, and recall communications. Support customer experience activities such as event invitations, loyalty programs, and brand campaigns. Resolve conflicts and escalate serious concerns to the Customer Relations Manager.

Candidate Requirements:

2-4 years of customer support experience, preferably in the

automotive or luxury retail

industry. Excellent verbal and written communication skills. Fluent in English (local language proficiency is a plus). Professional grooming and demeanor appropriate for a luxury brand. Proficiency in CRM systems, MS Office, and dealership management software. High level of patience, empathy, and problem-solving skills. Bachelor's degree preferred. Strong interpersonal skills and the ability to multitask.

Salary & Benefits:

Competitive Salary Package Incentives Based on Customer Satisfaction Scores Food and Travel Allowance (if applicable) Health Insurance & Other Perks Exposure to a Premium Clientele Training & Development Opportunities within the Brand Network
Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person