Objective / Purpose : To cover for regular activities and reporting for SC Planning team
To cover the regular tasks of Customer Service daily operation
To coordinate and compile ROA reports as part of the daily operation
Task 1 Customer Service regular tasks:
1 Order management and Order fulfillment- From OE to OI, OI to GI execution & follow up with different stakeholders like BU, Planning, Sales, MDTM to expedite the process. (Follow OTC transactions in SAP) Daily
2 Monitor payment status with customer/sales team to complete OI before cut-off time Daily
3 Connect with CS & Plant/PLF focal to expedite order closing. (Co-ordination) Daily
4 Complaint management- Handle & support on customer complaint with RCA, Closure, claim settlement etc. Daily
5 Doc Prep for Open account customer orders Daily
Task 2 Reporting:
1 Prepare reports by different order status to follow up with action owners i.e - pending payment, pending allocation/material, pending shipment Daily