Job Description

Title: Customer Support Lead - Retail Automation & IoT

Job Summary:

RFBytes is seeking a Customer Support Lead to manage post-deployment support for Forecourt Controllers, ATG, EMS, and IoT-based automation solutions. This role will own customer escalations, support processes, and coordination with field engineers and internal teams to ensure high system uptime and customer satisfaction.

Key Responsibilities:

Act as the primary escalation point for customer and field support issues Manage Level-2/Level-3 support for hardware, firmware, connectivity, and cloud issues Coordinate with field engineers, system integrators, and customers for timely issue resolution Perform root cause analysis and work with R&D for permanent fixes Plan and conduct technical training for field and support teams Establish and monitor support SLAs, metrics, and reporting Support new deployments, upgrades, and pilot projects
Skills & Experience:

Minimum 5 years experience in customer/field support for industrial automation or IoT products Strong understanding of embedded systems, communication protocols, and 4G/GSM connectivity Experience with FCC, ATG, or OMC projects is preferred Strong communication, ownership, and leadership skills
Qualification:

BE/BTech in Electronics, Instrumentation, Electrical, or Computer Science

Qualification:

Diploma / B.E. / B.Tech / BSC / MSC in Electronics, Electrical, Instrumentation, or related field.
Email : info@rfbytes.com, sayalee.parab@rfbytes.com

For Company details please visit

www.rfbytes.com and follow us on linked IN for more such requirements.

Company Linked In Page :

https://www.linkedin.com/company/rfbytes/
Job Types: Full-time, Permanent, Fresher

Pay: From ?35,000.00 per month

Work Location: In person