Job Description

Cybooz IT Solutions Pvt Ltd is seeking a proactive and customer-focused

Customer Support Executive

to support our software products and client implementations. The ideal candidate will be responsible for handling customer queries, resolving software-related issues, coordinating with internal technical teams, and ensuring high levels of customer satisfaction.

This role is critical in maintaining long-term client relationships and ensuring smooth day-to-day operations for our customers across banking, finance, and enterprise software domains.

Key Responsibilities

Act as the first point of contact for customer support requests via phone, email, WhatsApp, and ticketing systems Understand customer-reported issues related to software applications and provide timely resolutions Log, track, and manage support tickets until closure, ensuring SLA adherence Coordinate with development, QA, and implementation teams for issue resolution and escalations Provide functional guidance and basic training to customers on software usage Assist customers during software updates, migrations, and new feature rollouts Follow up with customers to ensure issue resolution and satisfaction Identify recurring issues and provide feedback to the product and management teams
Required Skills & Qualifications

Bachelor's degree in Computer Science, IT, Business, or a related field Basic understanding of software applications, databases, and web-based systems Strong communication skills in English (regional language proficiency is an advantage) Ability to analyze problems and explain solutions clearly to non-technical users
Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹12,000.00 per month

Benefits:

Leave encashment
Work Location: In person