Customer Support
Year KA, IN, India
Job Description
Location:
Bengaluru
Experience:
7 to 10 year(s)
:
1.Service Penetration - Keep the momentum - This is bring in customers, revenue
2.Service KPIs - Response time, Max TTR - 24 & 48 Hours, FTR, FVR, CDI (Detractor % and Passive customers), Repeat and Multiple SRs
3.CPCBIV+ readiness - Manpower, Tools and Parts. Manpower all CPCBIV+ trained dealer engineers should be in touch with our team so there is no attrition
4.CC drive
5.Dealer manpower utilization and escalation setup
6.RCA, PIR, Competitor information
7.GOEM & OEM coordination and performance monitoring
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Job Detail
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Job IdJD4853153
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear