Key Responsibilities:
Act as the single point of contact for corporate clients for API-related queries.
Resolve transaction issues and coordinate with internal teams for quick closures.
Monitor daily transactions and share timely updates with customers.
Prepare and maintain MIS reports.
Track and escalate issues as per TAT.
Support RMs/PSMs by sharing customer insights and leads.
Ensure high-quality customer service and manage complaints within timelines.
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