Job Description

Job description:

About the Role:

We are looking for a compassionate, proactive, and service-driven Parent Support Executive to join our on-site team in Bangalore. In this role, you will be the primary point of contact for parents, ensuring a seamless experience throughout their journey with our online school. From handling everyday queries to supporting onboarding and engagement, you will play a critical role in nurturing trust and fostering long-term parent-school relationships.

Key Responsibilities:

Serve as the first line of communication for parents regarding academics,scheduling, technical support, billing, and school policies. Respond to parent inquiries via calls, emails, and chat, ensuring timely and accurate resolution. Liaise with internal departments (academic teams, IT, finance, operations) to coordinate solutions to parent concerns. Maintain clear documentation of all parent interactions, complaints, and outcomes using CRM or ticketing systems. Guide parents through onboarding, helping them navigate digital platforms, class schedules, curriculum structure, and support resources. Educate parents on how to effectively use the school's technology platforms and communication tools. Manage escalations with empathy and professionalism, aiming for first-contact resolution where possible. Share timely updates, reminders, and school announcements to keep parents well-informed and engaged. Support periodic parent feedback surveys and assist in preparing insights and recommendations for leadership. Participate in virtual PTMs, orientation sessions, and community-building activities to enhance parent engagement.
Required Skills & Attributes:

Strong communication skills in English. High levels of empathy, patience, and diplomacy in handling diverse parent concerns. Excellent organizational skills with a strong attention to detail. Comfort with using CRM systems, school portals, video conferencing tools, and productivity software. Ability to manage high interaction volumes while maintaining a friendly, solution-oriented tone. Team-oriented, adaptable, and proactive in anticipating parent needs.
Qualifications:

Bachelor's degree in any discipline (preferred: Education, Communication or similar fields). 2 to 4 years of experience in customer service, parent relations, or student services,ideally within the education or edtech space. Prior exposure to online schooling or digital learning platforms will be an added advantage.
Job Type: Full-time

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person