Job Description

Key Responsibilities:

Respond promptly to customer queries via phone, email, or chat. Provide accurate information regarding products, services, and company policies. Identify and resolve customer issues efficiently and effectively. Escalate complex cases to the relevant department or team leader when necessary. Maintain records of customer interactions, transactions, comments, and complaints. Follow up with customers to ensure their issues are fully resolved. Handle returns, exchanges, or service requests as per company procedures. Collect customer feedback and report recurring issues or suggestions for improvement. Meet individual and team performance targets (response time, resolution rate, customer satisfaction score). Collaborate with internal teams (sales, technical, logistics, etc.) to ensure seamless customer service.

Qualifications and Skills:

Education:

Bachelor's degree or Diploma in any discipline (Business, Communication, or related field preferred).

Experience:

0-3 years of experience in customer service, call center, or helpdesk roles.

Skills:

Excellent communication (verbal and written) and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Proficiency in MS Office and CRM software (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and manage time effectively. Patience, empathy, and a customer-first mindset.

Key Attributes:

Positive attitude and willingness to learn. Team-oriented and dependable. Strong attention to detail and accuracy. Ability to work under pressure in a fast-paced environment.
Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person