Job Description

Job Title:

Customer Support

Location:

Bangalore

Experience:

1 to 3 years

Language Known

- Malayalam, Hindi, English (Native Language)

Education Qualification:

Any graduate with good analytical skills (BCA / B.Sc. Computer Science background preferred) 1 to 3 years of experience

Desired Skills:

Self-motivated with excellent communication skills in English, Ability to provide responses from simple to complex queries and deliver customer delight Past experience with ERP support Exposure to working in a startup ecosystem is desired

Roles and Responsibilities:

Responsible for providing effective and timely resolution to customer queries Responsible for providing support via call and via chat Should align on TAT and SLA standards set by the company Escalate necessary cases to the right team May be required to perform other tasks as assigned Must be flexible to work in rotational shifts and extended hours during high volumes
Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:

Health insurance Provident Fund
Application Question(s):

Do you have experience in Customer Support ? Are you okay with the budget of 3 to 3.5 LPA?
Work Location: In person