A design-led home decor materials brand transforming the way interior design products are purchased. The platform offers a one-stop solution for decorative materials like flooring, wall decor, and more -- sourced from trusted manufacturers globally. Backed by top global VCs, the company works with 100+ leading designers and architects and has achieved profitability with an annualised revenue scale of $3M, despite being only two years old.
About the Role
We are looking for a Customer Success Associate to lead customer success operations and collaborate closely with marketing and sales teams. The role is 20% data analysis & strategy and 80% operations, with complete ownership of assigned KPIs.
Key Responsibilities
Lead Qualification:
Engage with potential clients via calls/emails to qualify leads.
Sales Handover:
Coordinate with sales for smooth transfer of qualified leads with context.
Target Achievement:
Align with company goals and meet personal targets.
Customer Relationship Management:
Devise communication strategies, maintain records, and resolve queries across multiple channels.
Product Knowledge:
Continuously improve understanding of product portfolio for effective customer communication.
Feedback & Improvement:
Share actionable feedback with marketing and sales teams.
Reporting:
Collect and present customer feedback and data insights to stakeholders.
SLA Adherence:
Ensure timely resolution of queries and disputes.
Requirements
Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
Proven experience in sales, business development, or customer-facing roles (experience in interiors, construction, or related industries preferred).
Excellent communication and interpersonal skills.
Goal-oriented, with strong problem-solving skills.
Comfortable in early-stage startup environments and ambiguity.
Willingness to experiment, learn, and adapt quickly.
Ability to work 50-60 hours/week, 6 days/week.
Job Type: Full-time
Pay: ?300,000.00 - ?700,000.00 per year
Benefits:
Commuter assistance
Flexible schedule
Health insurance
Provident Fund
Application Question(s):
What is your current CTC (LPA)?
How much is your notice period ( in Days)?
Work Location: In person
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