Job Description

Roles & Responsibilities:

Handle inbound calls from US-based customers regarding telecom services (billing, plans, connectivity, etc.) Provide accurate and timely solutions to customer queries while maintaining high satisfaction levels. Document customer interactions in the system as per company standards. Follow call quality and compliance parameters set by the process. Coordinate with internal departments to resolve complex issues when needed. Maintain professionalism and empathy throughout every customer interaction.

Eligibility Criteria:

Qualification:

Graduate Fresher or Experienced HSC + 3 years Diploma SSC + 3 years Diploma

Shift Details:

US Shift:

4:30 PM - 1:30 AM (Any 9-hour window)

Working Days:

5 days a week (Any 2 rotational offs)

Salary & Benefits:

In-hand:

?18,150/-

Night Shift Allowance:

?4,000/-

Total (including night allowance): ₹22,150/- per month

CTC:

?20,100/-

Transportation:

Home Pickup & Drop facility available Transport boundaries applicable

Documents Required:

All Educational Marksheets and Passing Certificates (Mandatory)
Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Work Location: In person