Job Description

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Customer Service Representative - Technical / Functional Support
Summary
We are seeking highly skilled and customer-focused professionals to join our Customer Support Team as Customer Service Representatives.
In this role, you will provide functional, technical, and administrative support to resolve customer problems and queries in a fast-paced global environment.
This opportunity offers exposure to international client interactions and a dynamic work culture with both RTO and hybrid flexibility.
Responsibilities
Provide functional, technical, or administrative support to resolve customer issues effectively.
Handle and document customer queries and complaints with accuracy and professionalism.
Ensure timely resolution while maintaining service quality and customer satisfaction.
Collaborate with internal teams to escalate and resolve complex cases.
Deliver consistent performance in line with company standards and SLA requirements.
Adhere to process compliance, documentation guidelines, and shift protocols.
Requirements
Qualification: Graduate or Undergraduate degree (any discipline)
Experience: Minimum 3 to 8 years of experience in Customer Service / Technical Support
Skills:
Excellent English communication (verbal and written)
Strong customer handling and interpersonal skills
Ability to provide technical/functional resolutions across different domains
Flexible to work in a 24/5 shift environment
Open to both RTO and Hybrid work models
Preferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectors
Benefits
CTC: Up to ₹1,00,000 per month (based on experience and last drawn salary)
Laptop and required assets will be provided by the company.
P.F + E.S.I + performance incentives based on monthly targets.
The company will provide a two-way cab facility for applicable shifts.
Requirements
Requirements
Qualification: Graduate or Undergraduate degree (any discipline)
Experience: Minimum 3 to 8 years of experience in Customer Service / Technical Support
Skills:
Excellent English communication (verbal and written)
Strong customer handling and interpersonal skills
Ability to provide technical and functional resolutions across different domains
Flexible to work in a 24/5 shift environment
Open to both RTO and Hybrid work models
Preferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectors
Benefits
Benefits

Skills Required