Job Description

Job Position :

Customer Support Executive

Experience:

2+ Years

Location:

Pimple Soudagar, Pune

Shift Timings

(based on UK Daylight Saving Time):

-Shift 1:

12:30 PM to 9:30 PM IST (March end to early November)

-Shift 2:

01:30 PM to 10:30 PM IST (Early November to March end

Job Summary:

The Customer Support Representative will be responsible for assisting customers with health care product inquiries, resolving complaints of healthcare application, and ensuring a high level of customer satisfaction. They will handle incoming calls, emails, and chats in a professional manner, while also contributing to the improvement of customer service processes.

Responsibilities:

- Respond promptly to customer inquiries through various channels (phone, email, chat) of healthcare products & application .
- Acknowledge and resolve customer complaints and issues effectively.
- Identify and escalate priority issues to the appropriate healthcare app.
- Provide accurate information about products and services to customers.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Document all interactions with customers and update customer accounts as necessary.
- Collaborate with other departments to ensure excellent customer service delivery.
- Follow communication procedures, guidelines, and policies.

Requirements:

-

Proven customer support experience or experience as a client service representative.

- Strong phone contact handling skills and active listening.

-

Excellent & fluent English communication, problem-solving skills.

Preferred Skills:

- Familiarity with CRM systems and practices.
- Ability to adapt to various personality types.
- Ability to work independently and as part of a team.

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Experience:

Customer Support: 2 years (Required)
Work Location: In person