We are executing a high-impact B2B trade marketing programme for a leading FMCG client. The goal is to boost sales by engaging and incentivizing sub-stockists (dealers) across urban and rural regions. You will play a key role in communicating with trade partners, addressing queries, and ensuring smooth execution of the programme.
Role Summary:
We are looking for a proactive and detail-oriented
Customer Engagement Intern
who will serve as the bridge between the FMCG brand and its sub-stockists. This person will manage WhatsApp chatbot communications, address sales reps' and dealers' queries in real-time, and maintain accurate reporting through Google Sheets.
Key Responsibilities:
Sales & Customer Coordination:
Engage with company sales representatives and customers to resolve operational, sales or programme-related queries.
Real-time Reporting:
Regularly update and maintain accurate data in Google Sheets including sales progress, dealer verification, incentive tracking etc.
Campaign Support:
Monitor engagement metrics, flag issues proactively, and support weekly and monthly programme execution goals.
Documentation & Verification:
Assist in collecting verification documents (e.g., bills, IDs) and ensuring they are logged correctly in reports.
Required Skills:
Excellent written and verbal communication in
Hindi, English, and Bengali
Proficiency with
Google Sheets / Excel
(filters, sorting, basic formulas)
Ability to
multi-task and manage real-time communication
effectively
Strong attention to detail and ownership over tasks
Comfort working in
B2B or sales-driven environments
Preferred Experience:
Experience in customer support, marketing, sales coordination or field operation
Prior exposure to working with dealers/distributors/sub-stockists a plus
Compensation:
As per industry standards and experience with maximum being INR 20,000 / month
Job Types: Full-time, Internship
Schedule:
Monday to Saturday
Language:
English (Required)
Hindi (Required)
Work Location: In person
Job Type: Internship
Contract length: 2 months
Pay: ₹8,086.00 - ₹10,000.00 per month
Work Location: In person
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