Book Water Tech Pvt Ltd is a leading provider of 20L bubble top water cans and premium glass bottled water solutions, catering to both
B2B
and
B2C
customers. We are committed to delivering pure, safe, and high-quality drinking water with exceptional service standards.
Role Overview
The
Customer Support Executive
will be responsible for handling
inbound and outbound calls, live chats, and email queries
related to the delivery of 20L bubble top cans and glass water bottles. The role requires prompt communication, issue resolution, and ensuring a seamless delivery experience for customers across
B2B and B2C segments
.
Key Responsibilities
Handle inbound and outbound customer calls, chats, and emails regarding product inquiries, delivery status, order tracking, and complaints.
Coordinate with delivery and operations teams to ensure timely dispatch and fulfillment of orders.
Manage
B2B customer accounts
(corporates, retail, distributors, HORECA, etc.) and
B2C customers
(households, apartments, individuals) with the same level of professionalism.
Record customer interactions and update CRM software accurately.
Address delivery escalations and resolve issues within defined turnaround time (TAT).
Assist customers with subscription plans, bulk orders, and payment-related queries.
Collect customer feedback and escalate recurring issues to the operations/quality team.
Maintain high standards of courtesy, empathy, and customer satisfaction in every interaction.
Required Skills & Competencies
Excellent communication skills (verbal and written) in English and regional languages.
Strong listening and problem-solving skills.
Ability to multitask between calls, chats, and coordination tasks.
Familiarity with CRM software and basic MS Office tools.
Customer-first attitude with patience and professionalism.
Ability to work in rotational shifts if required.
Qualifications & Experience
Bachelor's degree or diploma (any discipline).
0-2 years of experience in customer support / call center / CRM roles. (Freshers with good communication skills may also apply.)
Prior experience in FMCG, delivery/logistics, or water/beverages industry is a plus.
Job Types: Full-time, Fresher
Pay: ₹8,832.91 - ₹12,298.76 per month
Work Location: In person
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