Job Description

We are a product-first company building a fast-growing

B2B SaaS platform

in the sales and automation space. Our product is already being used by global customers, and we are now expanding our support function to offer a world-class user experience.

We are looking for a

Customer Support Intern

who can assist users, resolve queries, and become the communication bridge between users and the product team. This role is perfect for someone who wants to learn SaaS, customer success, and product workflows closely.

Key Responsibilities

? Respond to customer queries via live chat, email, and support desk
? Troubleshoot user issues and provide step-by-step guidance
? Create help docs, FAQs, canned responses and knowledge base material
? Assist users during onboarding, setup, and feature walkthroughs
? Collect user feedback & bugs and share with product team
? Maintain high customer satisfaction score and response time SLAs
? Work with internal teams to understand product deeply
? Report recurring issues and suggest improvements

You're a Good Fit If You...

Have strong written English communication skills Are patient, empathetic, and good at understanding customer needs Love solving problems and explaining things clearly Can learn SaaS tools quickly and troubleshoot logically Are comfortable working in a fast-moving startup environment Can work full-time (40 hrs/week) with consistency Have basic tech understanding (bonus if familiar with SaaS, CRM, or helpdesk tools)

Bonus Skills (Not Mandatory)

Experience using Intercom, Zendesk, Crisp, HelpScout, etc. Understanding of LinkedIn, email outreach tools, automation software Ability to record mini Loom-style product walkthrough videos Prior internship in support / customer success / sales enablement

What You'll Learn

How SaaS support works behind the scenes Direct exposure to real users, issues, and product flows How customer feedback shapes product roadmap Support messaging, documentation, user onboarding Chance to grow into Customer Success, Product Analyst, or Sales role

Internship Duration

3-6 months (with option to convert into full-time Customer Success role)

Job Type: Internship
Contract length: 6 months

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

Flexible schedule Work from home
Work Location: Remote