Job Description

1.

Job Title: Ecommerce Support

Intern

2. Location: Pune (Onsite)

3. Duration: : 9- 12 months

4. Department: Ecommerce Business

5. Reporting To: Ecommerce Process Lead

Job Summary:

We are looking for a detail-oriented and proactive Ecommerce Support Intern to assist our ecommerce operations and customer support team. This internship offers hands-on experience in managing online platforms, resolving customer queries, and supporting backend operations to ensure a seamless shopping experience.

Key Responsibilities:

Respond to customer inquiries via email, chat, or phone.

Coordinate with logistics and warehouse teams to ensure timely deliveries.

Help analyze customer feedback and suggest improvements.

Assist in resolving product or service-related issues.

Document customer interactions and feedback accurately.

Collaborate with internal teams to escalate and resolve complex issues.

Maintain accurate records and documentation of support activities.

Required Skills & Qualifications:

Pursuing a degree in Business, or related field.

Basic understanding of ecommerce platforms (e.g., Shopify, Magento, WooCommerce, Amazon, Flipkart).

Familiarity with MS Excel, Google Sheets, and CRM tools.

Strong communication and problem-solving skills.

Attention to detail and ability to multitask.

Willingness to learn and adapt in a fast-paced environment.

Stipend & Benefits:

Monthly stipend as per company policy.

Certificate of Internship upon successful completion.

Opportunity for full-time placement based on performance.

Real-world experience in customer service and support operations.

Exposure to CRM systems and support workflows.

Job Type: Internship
Contract length: 6 months

Pay: ₹11,080.58 - ₹20,357.91 per month

Benefits:

Health insurance Life insurance
Work Location: In person