Job Description

mCaffeine & Hyphen is looking for a passionate and driven Customer Support Intern to join our team!

Internship Period : 3 Months Mandatory (Can be transitioned into a full time role)

Responsibilities of the Candidate:

Respond to customer inquiries and complaints in a timely and professional manner via calls, email, chat. Resolve customer issues efficiently and effectively, ensuring customer satisfaction. Build and maintain positive relationships with customers, fostering brand loyalty. Identify and escalate complex customer issues to the appropriate team members. Contribute to the development and implementation of customer service policies and procedures. Stay up-to-date on company products, services, and promotions. Collaborate with other departments to ensure a seamless customer experience. Analyze customer data to identify trends and areas for improvement.
Requirements :

Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Experience in customer service or a related field (preferred).

FRESHERS CAN APPLY

If you are a highly motivated individual with a passion to work in a fast paced work environment, we encourage you to apply!

Please note: Only candidates currently based in Mumbai who are available to join immediately will be considered.

Outstation candidates are kindly requested not to apply.

Interview mode - In-person

Send your resume to shalaka.mane@mcaffeine.com

Job Types: Full-time, Internship
Contract length: 3 months

Pay: ?10,000.00 - ?15,000.00 per month

Ability to commute/relocate:

Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you available to start immediately?
Location:

Andheri, Mumbai, Maharashtra (Required)
Work Location: In person