Job Description

Job Title: Customer Support Intern (Yatri Mitra) - Chat Support

Location: Wagle Estate, Thane

Job Type: Internship

Department: Customer Support (Messaging / Chat Support)

Project: Yatri Mitra - Passenger & Auto Driver Messaging Support

Industry: IT Services / Public Transport Tech Solutions

About Kaizen Infotech Solutions:

Kaizen Infotech Solutions is a fast-growing IT services company offering custom software development, SaaS solutions, website development, QA testing, and digital marketing services. We partner with startups, SMEs, and enterprises to build powerful tech solutions that enhance operational efficiency, drive digital growth, and deliver real business value.

Join our passionate and dynamic team as we build the future of digital transformation.

About the Role - Yatri Mitra Chat Support:

We are hiring freshers for the role of Customer Support Executive/Chat Support (Yatri Mitra) to manage and respond to chat-based queries from passengers and auto drivers. Your primary responsibility will be to provide accurate, polite, and timely responses via in-app chat, WhatsApp, or email support channels.

This role is ideal for someone with strong written English communication skills, attention to detail, and a willingness to learn.

Key Responsibilities:

Respond to incoming messages from passengers and auto drivers via chat or messaging platforms.

Provide clear and helpful information related to bookings, app usage, registration, payments, or support requests.

Follow standard response templates and guidelines while personalizing communication as needed.

Escalate complex or technical issues to relevant internal teams.

Maintain accurate records of interactions using CRM or ticketing systems.

Ensure timely and satisfactory resolution of customer issues.

Who Can Apply:

Good written communication skills in English are essential.

Basic typing skills and comfort with computers/mobile apps.

Job Type: Internship
Contract length: 12 months

Work Location: In person