to assist our team in handling customer queries and ensuring a smooth customer experience. This role is ideal for students or fresh graduates who want hands-on exposure in
customer communication, problem-solving, and client handling
.
You will work closely with senior team members and learn how customer-facing operations work in a real business environment.
Key Responsibilities
Respond to customer queries via
email, chat, or calls
Assist in resolving basic customer issues and concerns
Coordinate with internal teams to ensure quick issue resolution
Follow up with customers to ensure satisfaction
Maintain accurate customer records and updates
Learn and use CRM or ticketing tools (training provided)
Support onboarding of new customers
Escalate complex issues to senior team members
Who Can Apply
Students or fresh graduates from any discipline
Candidates with
good communication skills
(English/Hindi)
Comfortable talking to customers and handling queries
Willingness to learn and take feedback
Basic computer knowledge (email, Google Docs, Excel)
Skills Required
Good verbal and written communication
Customer-friendly attitude
Problem-solving mindset
Ability to multitask
Basic professionalism and punctuality
Good to Have (Not Mandatory)
Prior internship or part-time experience in support or operations
Interest in Customer success/client management roles
What You'll Learn
Real-world customer communication
Handling support tickets & escalations
CRM tools and workflows
Basics of Customer Success & Account Management
Professional workplace skills
Career Growth
High-performing interns may be offered:
Full-time
Customer Support Executive
role
Growth path into
Customer Success Associate
How to Apply
Apply via Indeed with your updated resume or share your resume to hr@surepass.io