Job Description

Roles & Responsibilities:


Provide exceptional customer support via phone, email, and live chat


Assist customers with product inquiries, order status, and troubleshooting


Process returns and exchanges efficiently


Maintain accurate customer records and update information in MS-Excel


Work closely with the sales and design teams to ensure customer satisfaction


Identify and escalate recurring issues to the Customer Service Manager


Contribute to a positive and supportive work environment

Requirements:

1. Fluent in English & Hindi (both written and spoken)

2. Strong communication and problem-solving skills

3. Basic knowledge of MS-Excel and data entry

4. Ability to handle customer queries professionally and patiently

5. A proactive attitude and willingness to learn

6. Prior customer service experience (preferred but not required)

What You'll Get:

1. Internship Certificate upon successful completion

2. Stipend: ₹5,000 - ₹8,000 per month

3. Hands-on experience in a fast-growing jewelry brand

4. Opportunity to work closely with industry professionals

Job Types: Full-time, Internship

Pay: ₹5,000.00 - ₹8,000.00 per month

Schedule:

Day shift
Work Location: In person