Job Description

We are seeking a highly motivated individual for a

full-time Work-From-Home (WFH)

role combining

Customer Support

and

Inside Sales/Business Development

to join our team. The ideal candidate will be a customer advocate who can also proactively drive business growth and engage directly with clients, all from a remote setting.

Key Responsibilities (Hybrid Focus)

This role requires a dynamic mix of support, sales, and remote coordination:

Business Development & Sales (Remote Focus)

Proactively engage in

inside sales and marketing activities

(via phone, video, and digital channels) to identify new opportunities, nurture leads, and drive product adoption for Nearwala. Be responsible for

conducting virtual meetings

with clients (via video conference) to pitch solutions, remotely onboard them, and maintain strong business relationships. Coordinate with the field sales team remotely, providing essential

support and coordination

to help them achieve their targets on the ground. Provide essential

operational and sales support

to both the Faridabad and Bengaluru offices to help achieve various company goals and initiatives.
Core Customer Support Duties (Remote Focus)

Respond to customer inquiries via phone, email, and chat in a professional and efficient manner, providing immediate assistance from your remote workspace. Provide accurate information about Nearwala's products and services, acting as a product expert. Troubleshoot and resolve customer issues remotely, escalating complex problems to senior staff as needed. Maintain accurate customer records and document all interactions in the CRM system. Gather and analyze customer feedback to identify areas for improvement in our products and services. Proactively identify and address potential customer concerns before they escalate. Maintain a strong, up-to-date knowledge of company policies and operating procedures.
Skills & Qualifications

Skills

Excellent verbal and written communication skills in

Hindi and Punjabi

(proficiency in

English is a plus

). Strong

problem-solving and analytical abilities

. Demonstrated aptitude for

sales and negotiation

. Ability to remain calm, composed, and professional in a remote working environment. Exceptional

active listening and empathy

skills. Strong organizational and time-management skills, with the discipline required for remote work. Basic Computer skills (MS Office especially MS Excel).

Must have a reliable internet connection and a dedicated workspace.

Qualifications

High school diploma or equivalent (

Bachelor's degree preferred

). Prior customer service, sales, or business development experience is a plus.

Familiarity with the Faridabad market

is a significant advantage.

Ability to work flexible hours

, including weekends and holidays as required.

*Female candidates are Preferred

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per year

Benefits:

Cell phone reimbursement Internet reimbursement Work from home
Language:

English (Required) Hindi (Required) Punjabi (Required) Gujarati (Preferred) Odia (Preferred) Bengali (Preferred)
Work Location: In person