Job Description

Company OverviewElite Manpower & Training Academy (EMTA) is a distinguished name in the Human Resources Services industry, focusing on the BFSI sector. Headquartered in Indore, we excel in grooming and providing specialized manpower for various organizations. With a commitment to excellence, we offer superior training programs aimed at enhancing professional skills, ensuring our candidates meet industry demands effectively. Our unique positioning in recruitment is backed by experienced professionals that empower businesses globally.
Job OverviewWe are seeking a Junior Customer Support Associate to join our dynamic team at Elite Manpower & Training Academy in Indore. This full-time position offers an excellent opportunity for growth in the Human Resources sector. The role involves assisting customers with their queries, ensuring satisfaction through prompt and effective communication. Candidates should have a passion for customer service and the ability to thrive in a fast-paced environment.

• Qualifications and SkillsProven communication skills with the ability to clearly convey information and engage effectively with customers.
• Experience handling domestic calls, demonstrating strong professional phone etiquette.
• Strong active listening skills to understand customer queries and provide relevant solutions.
• Excellent interpersonal skills, facilitating positive customer interactions and relationships.
• Proficiency in query resolution, diagnosing issues swiftly to ensure customer satisfaction.
• Time management skills, prioritizing tasks to manage multiple customer interactions efficiently.
• Must be capable of working independently and as part of a team, showcasing reliability and teamwork.
• Ability to remain calm and composed under pressure, ensuring consistent service quality.

• Roles and ResponsibilitiesAddress and resolve customer inquiries via phone and email, ensuring high levels of satisfaction.
• Maintain records of customer interactions, processing accounts, and filing documents.
• Identify and assess customer needs to achieve satisfaction and foster loyalty.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Follow communication procedures, guidelines, and policies while engaging with clients.
• Participate actively in team meetings and contribute to continuous improvement initiatives.
• Collaborate with team members to enhance customer experience and company goals.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

Skills Required