Job Description

Job Summary:

We are looking for a

Customer Support Executive

to provide exceptional service to our customers for our premium range of baby products. The role involves assisting customers with

order tracking, returns, COD payments, product inquiries, and complaint resolution

. The ideal candidate should have strong communication skills, empathy, and the ability to manage customer expectations in a professional manner.

Key Responsibilities:

Handle

customer queries through calls, emails, WhatsApp, and chat support

. Provide

order-related assistance

including order confirmation, dispatch updates, delivery tracking, and COD remittance queries. Manage

returns, exchanges, and refund requests

in coordination with the warehouse and accounts team. Assist customers with

product-related queries

(features, assembly guidance, dimensions, warranty, usage). Maintain accurate

records of customer interactions

in CRM / ERP system. Escalate unresolved issues to the appropriate department and ensure timely resolution. Follow up with logistics/courier partners to ensure

on-time deliveries and pickup of returns

. Prepare and share

daily/weekly customer support reports

on tickets, complaints, and resolution timelines. Educate customers on

policies, warranty, and return guidelines

to ensure clarity. Contribute to improving

customer experience and satisfaction scores

by providing empathetic, solution-driven support.

Key Skills & Competencies:

Excellent

verbal & written communication

in English and Hindi (knowledge of additional regional languages is a plus). Strong

problem-solving, active listening, and patience

. Ability to handle

angry or dissatisfied customers with empathy

. Familiarity with

e-commerce processes

(orders, returns, COD, payment gateways). Knowledge of

MS Excel, CRM, and ticketing systems

preferred. Multi-tasking ability in a fast-paced environment.

Qualifications & Experience:

Graduate in any discipline (Commerce/Business preferred).

1-3 years of experience

in e-commerce/retail customer service. Freshers with good communication skills and willingness to learn can also apply.
Job Types: Full-time, Permanent

Pay: From ?25,000.00 per month

Work Location: In person

Speak with the employer

+91 7529961646