Job Description

Job Overview:

We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority.

Responsibilities:

Manage tickets and update customer information in the database during and after each call.


Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.


Convert Leads to new orders.


Contact potential customers to showcase company products or services


Follow-up on Interested Leads


Negotiate prices and terms with customers


Get the documentation done for the converted leads


Work with other team members to ensure customer satisfaction


Engage in problem-solving and process improvement.


Develop strategies to ensure judicial usage of resources and timely delivery






Requirements

Educational Qualification

: Graduation

Experience

: 0 - 1 Year