Job Description

Roles and Responsibilities:

1. Addressing Customer Inquiries:

Provide accurate information regarding products, services, and policies across various communication channels.

2.

Managing Claims Process

: Assist customers with filing and following up on claims, ensuring proper documentation and timely resolution.

3. Troubleshooting and Issue Resolution

: Resolve customer complaints or issues by identifying problems and offering appropriate solutions in a timely manner.

4. Processing and Updating Customer Requests:

Handle requests for policy renewals, cancellations, amendments, and updates to customer details.

5. Providing Support for Payments and Billing Inquiries:

Assist customers with premium payments, billing issues, and clarification of charges or refunds.

6. Upselling and Cross-Selling Insurance Products:

Suggest relevant additional products or services to customers based on their needs and current coverage.

7. Maintaining Accurate Records:

Keep detailed and up-to-date records of customer interactions, requests, and resolutions in the system.

8. Providing Feedback and Reporting:

Collect customer feedback and provide insights to management to improve products and services.

9. Ensuring Compliance with Company Policies:

Adhere to company guidelines, regulatory standards, and ensure data protection when handling customer information.

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift Rotational shift
Supplemental Pay:

Joining bonus Performance bonus Yearly bonus
Ability to commute/relocate:

Begumpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

Hindi (Required) English (Required)
Work Location: In person

Speak with the employer

+91 7569780715