Job Description

Customer Support & Growth Executive

Company:

Muun Home

Location:

Noida Phase 2

Experience

: 1-3 years

About Muun Home

Muunhome.comis a design-first home brand blending European minimalism with Indian colours, textures, and craftsmanship. We focus on original designs, small-batch production, and thoughtful collaborations -- creating products that feel warm, modern, and deeply personal for modern Indians.

As founders, we are hands-on and deeply involved in product, design, and brand. We're now looking for a Customer Support & Growth Executive to join our team and bring their expertise for raising our brand.

Role Overview

We're looking for a Customer Support & Growth Executive who enjoys conversations, is proactive, and likes being involved in different parts of a growing D2C brand. This role combines customer support, marketplace growth support, operations, and on-ground events.

Key Responsibilities:

Customer Support & Conversations

Handle customer queries across WhatsApp, Instagram, website chat, email, and marketplace Guide customers on product details, usage, care, and styling Convert inquiries into sales through friendly, consultative conversations Handle order-related queries, returns, and exchanges Maintain Muun Home's warm, thoughtful brand voice

Marketplace Growth Support

Support daily activities on Amazon, Tata Cliq Luxury, and other marketplaces Help monitor ratings, reviews, and customer feedback Support listing updates, offers, and basic catalogue hygiene Coordinate with the growth/marketplace manager on campaigns and launches

Operations Support

Coordinate with warehouse and ops teams for dispatches and exceptions Track delayed or special orders and follow up internally Support peak sale periods and promotions

Events & On-Ground Brand Activities

Assist with pop-ups, exhibitions, flea markets, and brand events Support product setup, customer interactions, and sales at events Help capture customer feedback and insights from on-ground interactions Represent Muun Home in a warm, brand-aligned manner during events

Growth & Brand Support

Share customer insights that can help improve products and content Assist with influencer and sampling orders Support B2B inquiries and follow-ups when required

Who we're looking for

Strong communication skills in English & Hindi Comfortable speaking with customers and building rapport Organized, proactive, and willing to learn Interest in design, home decor, or lifestyle brands Prior D2C, e-commerce, or retail experience is a plus Comfortable with flexible responsibilities, including on-ground work
Job Types: Full-time, Permanent

Pay: ?28,000.00 - ?39,000.00 per month

Benefits:

Health insurance Life insurance Paid sick time Paid time off
Work Location: In person