Job Description

Designation: Customer Relationship Executive

Role: Patient Relationship Officer

Location: GIDC Bhat Estate, Ahmedabad

-Why Join Us?

- Provident Fund (PF)

- ESI

- Paid Leaves / Leave Encashment

- Rewards & Recognitions

- Growth-oriented work culture

-Working Days: 6 days (Rotational Week Off)

Roles & Responsibilities:

- Handle inbound & outbound calls from patients/customers.

- Manage appointments, cancellations, and provide hospital service details.

- Follow up with patients on health checkups and consultations.

- Maintain records of interactions in CRM.

- Resolve complaints politely and ensure excellent customer experience.

Qualifications:

Any Graduate (Science background preferred).
0-3 years of experience in Customer Service.
Good communication in English, Gujarati & Hindi.
Comfortable with rotational shifts & week offs (? No night shifts for female candidates).
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Education:

Bachelor's (Required)
Experience:

Customer Support: 1 year (Required)
Language:

hindi , gujrati ,english (Preferred)
Work Location: In person