Job Description

Customer Service Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Acknowledging and resolving customer complaints.

Knowing our website and services inside and out so that you can answer questions. Keeping Accurate records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

Creating Tickets for escalated queries and logging them to Edesk.

Tracking customer orders and providing information to the customer.

Creating returns labels for customers.

Understand the different returns process for shops and online.

To answer calls and resolve over the phone, any that cannot be resolved straight away create a ticket on Edesk to inform the customer and change the status to TO DO so that core team can resolve.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Work Location: In person

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