Job Description

Job Summary

We are looking for a

Customer Support Executive

with a

B.Com background

to handle customer queries, provide product/service information, and ensure a high level of customer satisfaction. The ideal candidate should have strong communication skills, basic accounting knowledge, and the ability to resolve issues efficiently.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and chat support Resolve customer complaints and queries in a timely and professional manner Maintain accurate records of customer interactions and transactions Coordinate with internal teams (Accounts, Sales, Operations, IT) to resolve issues Assist customers with billing, invoicing, payments, and account-related queries Follow up with customers to ensure resolution and satisfaction Escalate complex issues to senior support or management when required Adhere to company policies, processes, and service standards
Required Skills & Qualifications

Educational & Technical Skills

B.Com graduate (Commerce background preferred) Basic knowledge of accounting, billing, and financial concepts Familiarity with ERP/CRM systems is an added advantage Basic computer skills (MS Excel, Word, Email)
Soft Skills

Excellent verbal and written communication skills Strong problem-solving and analytical abilities Customer-focused and empathetic attitude Ability to work under pressure and handle multiple tasks Good coordination and teamwork skills
Preferred Skills (Added Advantage)

Experience in customer support, call center, or back-office operations Exposure to ERP, accounting, or billing software Knowledge of GST, invoicing, or reconciliation processes Multilingual communication skills
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person