Job Description

Organizational Overview:

Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

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Roles & Responsibilities

New customer onboarding Be able to understand the nature of client issues and resolve them in a timely and efficient manner. Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software. Self-motivated and be team player. Maintain policies and procedures when working with clients and provide appropriate information. Collaborate with team members on knowledge transfer, procedures, and standards. Maintain accurate records of daily communications and issues resolve

Requirements

Strong verbal and written communication skills in English & Local language Good computer knowledge. Self-motivated and a team player. Excellent attendance and punctuality. Excellent customer service skills. * Preferable language English, Gujarati.(optional)